Shipping policy
Shipping Policy
Order Processing & Preparation
Most orders are carefully prepared within 3 business days. Please allow up to 5 business days for processing and preparation before shipment.
Each PAZ SINTES Textile Jewelry piece is individually handcrafted. Depending on current availability, some pieces may need to be made especially for your order. Processing time includes any necessary handcrafting, final preparation and careful packaging before shipment.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are displayed at checkout.
Delivery times are estimates, not guarantees, and begin once your order has been handed over to the carrier. Actual delivery times may vary depending on the shipping service, destination, carrier delays, weather conditions or other circumstances beyond our control.
We use USPS and UPS, selecting the most appropriate service according to the package, destination and shipping requirements.
Shipping Costs
Continental United States
Standard Shipping — Orders under $150: $10 flat rate.
Free Standard Shipping — Orders of $150 or more: FREE.
Alaska, Hawaii, Puerto Rico & U.S. Territories
Shipping to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and other U.S. territories, including Guam, American Samoa and the Northern Mariana Islands, is not currently available.
We hope to offer shipping to these destinations in the near future. Please check back for updates.
Expedited Shipping — Continental United States
Expedited shipping options are available at an additional cost. Available services and rates will be displayed at checkout.
Shipping Address & Tracking
Please make sure your shipping address is complete and accurate when placing your order, including any apartment, suite or unit number.
We recommend checking that your address is correctly recognized by the carrier's address verification system. Incomplete or incorrect addresses may cause delays, delivery problems or additional charges.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been handed over to the carrier, we cannot guarantee that an address correction or delivery change will be possible.
Once your order ships, you will receive a shipping confirmation email with tracking information and a tracking link, whenever available for the selected service. Please note that tracking information may take some time to update after shipment.
Please note that we are unable to ship to P.O. Boxes. A complete physical street address is required for all orders.
Lost, Damaged or Delayed Packages
If your order is lost, damaged or significantly delayed, please contact us so we can review the situation and assist you with the carrier.
If an item arrives damaged, please retain all original packaging materials until we have advised you on the next steps. For more information about damaged or defective items, please see our Returns & Exchanges policy.
Once a package has been handed over to USPS or UPS, delivery is handled by the carrier. We cannot guarantee delivery dates.
Order Changes & Cancellations
Once an order has been placed and payment has been processed, it cannot be canceled or modified. As each piece is individually handcrafted, preparation or production may begin shortly after an order is received.
This policy applies whether an item is being made, prepared for shipment or is already in transit, subject to any applicable consumer protection laws.
International Shipping — Coming Soon
We're currently working on our international shipping options and policies. We look forward to welcoming customers from around the world soon!
Questions?
For any questions about shipping, please contact us at:
contact@pazsintestextilejewelry.com
We'll be happy to assist you!